For your convenience, my most common customer questions are answered right here.

Not finding the answer to your question? Reach out directly through my Contact page.

Q: How do I get my files?

A: All items are instant download files that you download directly to your computer and print.  Items are available through Etsy instant download.  No Waiting – have them right after your order.

Q: What is an editable PDF insert?

A: A editable PDF insert is a PDF document that allows the user to fill in text in specific editable fields.

Q: What kind of program will I need to complete the editable insert and print PDF files?

A: You’ll need Acrobat Reader to open, edit and print the PDF file.  You can download Acrobat Reader for free at http://get.adobe.com/reader/.

Q: What format and size are the inserts?

A: All of my PDF instant download listings are a high standard color profile with a high 300 dpi resolution, Big Happy Planner page size is 8.5″ x 11″ (which is perfect for a 3-Ring Binder)  Classic Happy Planner page size is 7 x 9.25″ and Mini Happy Planner page size is 4.5 x 7″

Q: Why does the color look different from the color on my screen?

A: Colors may vary depending on your screen resolution.

Q: Can you sell inserts separately or include in another set?

A: Yes, I can sell the inserts separately.  Please let me know which inserts you are interested in and I will be happy to work with you in setting up a package on Etsy for your purchase.

Q: Do you create custom orders?

A: Yes, I accept custom orders.  Please click to see the Custom Order Policy.

Q: Can you print and ship printed inserts?

A: All items in the shop are only offered as digital downloads.  There is no physical shipment sent.

Q: How many copies can I print?

A: All forms from My Life Planners are for ONE user only.  Feel free to print as many copies as you like.  The forms are for personal, non-commercial, non-profit use.  Buying a PDF file does not transfer copyright and it does not make it available for reproduction, reselling, bundling with other products or making publicly available in any kind of way.

Q: Do you offer refunds?

A:  There will be NO refunds on instant downloads.  Once the file has been sent, the sale is final.  When the PDF file is in your possession the quality of print will depend on the inks you use, printer settings and quality of printer.

However, if you are unhappy with your purchase for any reason, I will be happy to work with you to come to a satisfactory solution.